How do I place an order on KentDO™ Healthy & Beauty?
Simply select your favorite products, add them to your cart, and complete the checkout process. Once your order is confirmed, you will receive an email with your order details.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Discover.
All transactions are securely processed, and your payment details are never stored on our servers.
To use alternative payment methods, this process allows you to make payments directly without needing a PayPal account, you can proceed through PayPal's guest checkout by following these steps:
- Select "More payment options": On the payment page, choose "More payment options."
- Choose "Pay with Debit or Credit Card": After entering your information, select "Pay with Debit or Credit Card."
- Checkout as a guest: Opt for "Check out as a guest," enter your email address, and click "Continue to Payment." Then click "Continue as a guest".
- Enter card details: Provide your card information, including options like MasterCard, Discover, Diners, Visa, American Express, or UnionPay.
- Complete the payment: Review your details and finalize the transaction.
Can I change or cancel my order after placing it?
We process orders quickly! If you need to make changes, please contact us within 12 hours after placing your order.
Where does KentDO ship?
We currently ship to many countries worldwide, including the U.S., Canada, Europe, Australia, and more.
How long does shipping take?
Estimated shipping times:
- U.S.: 15-20 business days.
- Other countries: 15-30 business days (depending on the destination).
📌 Note: Delivery times may vary due to stock availability, customs clearance, or other external factors.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email to check your delivery status.
Can I return a product if I change my mind?
We’re sorry, but we are unable to accept returns due to personal preference or change of mind. We kindly ask for your understanding.
What if my item is defective or damaged?
What if my item is defective or damaged?
If your item has a manufacturer defect, shipping damage, or you received the wrong product, please contact us within 7 days of delivery with proof (photos/videos).
✅ If approved, we will provide a free replacement with no return required and free shipping.
✅ If the issue is minor and the product is still functional, you can choose between:
- A discount voucher for your next purchase (up to 35% depending on the severity of the issue).
- A replacement, where you cover the shipping cost (not applicable for discounted items).
How long does it take to receive my refund?
How long does it take to receive my refund?
Once your refund request is approved, we will process the refund within 10-15 business days to your original payment method.
⚠️ Please note:
- Processing time may vary depending on your bank or payment provider.
- Refunds are only issued for eligible cases, such as manufacturer defects, shipping damage, or incorrect items received.
- If your issue is minor but the product is still functional, you may receive a discount voucher instead of a refund.
Are KentDO™ Healthy & Beauty products high-quality?
Yes! We carefully select and test our products to ensure they meet high standards of technology, durability, and performance.
How do I take care of and use the products properly
Each product comes with an instruction manual. If you need further assistance, feel free to contact us.
Does KentDO™ Healthy & Beauty offer a warranty?
We currently do not offer a warranty, but if your product has any manufacturing defects within 14 days of receipt, we will replace it or provide a refund.
How can I get a discount from KentDO™ Healthy & Beauty?
Sign up for our email list to receive exclusive deals, special promotions, and product updates.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
I forgot to apply my discount code. Can I add it after checkout?
Unfortunately, we cannot apply discount codes after the order has been placed.
How can I contact KentDO™ Healthy & Beauty?
You can reach us via:
📩 Email: support@kentdohealthybeauty.com
📞 Phone: +1 (804) 999-9893
How long does it take to get a response?
We aim to respond to all inquiries within 24-48 business hours.
